Visiting Portugal as a tourist and not familiar with the airport, I was met with Mr. Andre Spitfire(13ABR2) on July 23. He clearly understood my confusion with the baggage check in system and the Portuguese language. He stepped in and went above and beyon

Dear Attendants for Bagage Services, Last June 6th, our flight (TP1695) was cancelled and replaced with TP1691. Upon arrival at Funchal Airport, one of our suitcases was missing. Thanks to the diligent work of Groundforce Portugal personnel, the missin

Patient and helpful in helping us get hotels after flight cancellation. Appreciate that she followed the ticket # system. Kept a smile on her face the whole time amid chaos.

Parabéns a Cia pelo excelente atendimento da Sra. Diana Santos. Na minha chegada a Portugal não teria jeito de ser melhor atendido. Muitíssimo o obrigado

Hi, I left my jacket on the BA flight that landed at 23:15. At the luggage area I told Groundforce and by the next morning they had located the jacket, secure with my money and personal possessions in the jacket, and called me to pick it up. Very profess